Shipping Policy

At MAKSON, we take pride in the craftsmanship of our footwear and ensure that every pair reaches you in pristine condition. Please read our shipping policies below carefully.

1. Order Processing Time

All orders are processed within [1 to 2 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During peak seasons or promotional sales, processing times may be slightly extended.

2. Domestic Shipping Rates & Estimates (India)

We are proud to offer shipping across India. Our shipping charges are calculated as follows:

• Standard Shipping: Free for all orders over ₹1,999.
• Orders below ₹1,999: A flat shipping rate of [₹___] applies.

Estimated delivery time for standard shipping is generally [3 to 7 business days] depending on your location within India.

3. International Shipping

[Select one:]

Option A: At this time, we do not ship outside of India.

Option B: We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MAKSON is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [X days] of receiving your shipping confirmation email, please contact us at [support email] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, please note that we cannot deliver to P.O. boxes.

6. Refunds, Returns, and Exchanges

We accept returns up to [X days] after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please refer to our full Return Policy for more details.

In the event that your order arrives damaged in any way, please email us as soon as possible at [support email] with your order number and a photo of the item’s condition.

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If you have any further questions, please don't hesitate to contact us at [support email] or call us at [phone number].